Frequently Asked Questions

Yes — Traditional Chinese, Simplified Chinese, English and Chinese-client names for the same network operated by NSUS Group Inc. Entry URL, interface language and support team differ; the tables do not.

NSUS Group Inc., with around 700 staff across offices in Canada, Korea, Ireland, Malta, the UK, Germany and the Isle of Man.

The international product is licensed by the Isle of Man Gambling Supervision Commission, which replaced a Curaçao licence in February 2021. Local licences also cover the UK, Malta, Germany, Sweden, Denmark and Ontario.

Pick the route for your operating system and verify the source and digital signature before installing. Platforms and verification →

Legal name, date of birth, full address, email and phone — all matching the documents you will upload later. Full sign-up process →

Yes: government-issued ID plus proof of address, normally reviewed within 24–72 hours. Do it before depositing.

Usually processed within 24 hours, up to 72 at the outside. Crypto and e-wallets are fastest; bank transfers add 1–3 business days after processing.

About US$1 per transaction regardless of method. External costs — network fees, wallet charges, intermediary bank fees and FX — are separate.

The closed-loop rule: funds return along the route they arrived by. Full explanation →

It varies by region and verification level; published figures span roughly US$20,000 to US$50,000 with no single universal number (pending verification). Your cashier shows the limit that applies to you.

Most cash tables take 5% with a stake-dependent cap; Rush & Cash uses a lower cap of roughly 0.5–1 BB. Tournaments charge an entry fee — the $1 in “$10 + $1”.

The fee the platform takes from each pot, and the main way a poker room earns. Most games apply “no flop, no drop”: nothing is taken if the pot ends before the flop.

You accumulate points through play, climb tiers, and convert points back to cash. The Fish Buffet programme became Ocean Rewards in January 2026 with the mechanism unchanged. Read tier thresholds on the in-client rewards page.

A 100% first-deposit match up to US$600, releasing US$1 per US$5 raked over 90 days. Alternatively an instant rewards package worth around US$100, plus a 30-day Honeymoon mission series worth up to about US$350, which must be activated manually.

Anything unreleased when the window closes expires, with no extension. This is the most common trap — size your deposit to your real volume rather than to the promotional ceiling.

Hold'em, Omaha (PLO / PLO5 / PLO6) and Short Deck cash games, Rush & Cash, tournaments including GGMasters, Bounty Hunters and WSOP Online, plus Spin & Gold. Format comparison →

ClubGG uses virtual chips with no real-money wagering or cash-outs, and centres on private clubs. GGPoker is the real-money platform, with entirely separate accounts and balances. ClubGG guide →

Yes, on iOS and Android. The poker functionality is complete; multi-tabling and layout customisation are more limited than on desktop.

The international product does not accept much of Europe, including France, Italy, Spain, Portugal, Switzerland, Czechia, Bulgaria, Romania, Denmark, Sweden, Ukraine and Russia. Several of those are served by local products. Regional detail →

It generally breaches the terms. Geographic verification cross-references IP, registered address, payment-method origin and device signals; inconsistency triggers review and can lead to a frozen account and delayed funds.

Identify the cause — incomplete KYC, suspected duplicates, payment-method mismatch, location conflict or prohibited software — gather your documents, contact support and keep everything in writing. Escalate to the licensing regulator if needed. Escalation routes →

Check the error message, test another network, confirm you are not logged in elsewhere, check KYC status, and reinstall only as a last step. Four-step troubleshooting →

Yes, in-client, during hours shown there. Use email for anything that could become a dispute so there is a written record.

The buy-in is zero, but fields are large and prize pools small, so hourly expectation is low. The value is learning the interface and structures, not income.

No. gg-pk.cn is an independent guide with no affiliation to GGPoker, GGPuke, ClubGG or NSUS Group Inc. Some links here are affiliate links from which we may earn a commission.