How to reach us
- Emailcontact@gg-pk.cn
- Websitegg-pk.cn
- LanguagesTraditional Chinese, English
- Response timeUsually 2–5 business days
GG-PK.cn is an independent guide, not an operator. We have no access to any player account and cannot check a withdrawal, unlock an account, recover a password, reverse a deposit, or chase a KYC review. Those requests must go to the poker room's own support team. See our support guide for how to escalate effectively.
What we can help with
| Type | What to include | Typical response |
|---|---|---|
| Factual correction | The page URL, the specific claim, and a source showing it is wrong | 2–5 business days |
| Broken link or technical issue | Page URL, device and browser, a screenshot | 2–5 business days |
| Partnership or media enquiry | Company name, proposal, and contact details | 5–10 business days |
| Copyright / takedown | The material concerned, proof of ownership, and the URL | As required by law |
| Privacy request | Which data, and which right you are exercising | Within statutory deadlines |
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Corrections policy
If you can show that something on this site is inaccurate, we will correct it. Substantive corrections are reflected in the page's dateModified value. We do not remove accurate criticism at an operator's request, and we do not add positive coverage in exchange for payment.
The single most common reason a message stalls is that it says “your bonus page is wrong” without saying which page or which figure. One URL and one sentence naming the claim is usually enough for us to act.
A note on safety
We will never ask for your poker password, one-time codes, or payment details, and we will never message you first on a chat app claiming to be operator support. If someone does that using our name, it is not us — please report it to contact@gg-pk.cn.
If you need gambling support
If gambling has stopped being entertainment, help is available independently of any operator: BeGambleAware, GamCare, and Gamblers Anonymous. In Taiwan, the Ministry of Health and Welfare operates the 1925 helpline. See our responsible gaming page.